Self-service help
Common questions
The App Store price will not load
Confirm the iPhone has an internet connection and the App Store is available, then reopen Premium and use “Try loading price again.” The purchase button stays disabled until Apple returns current pricing.
I already subscribed
Open Settings → Subscription → Restore Purchases. Use the same Apple Account that made the purchase. Restoring does not create a new charge.
My subscription ended
Your existing on-device archive remains readable, exportable, repairable, and recoverable, and you can still create a safety backup. Ending Premium never locks memories already on your device. New Premium creation tools become available again after Apple confirms an active subscription.
I need to manage or cancel Premium
Open Premium and choose “Manage Subscription,” or use iPhone Settings → Apple Account → Subscriptions. For an active subscription in good standing, cancellation normally takes effect at the end of the current paid period. Apple's billing retry rules may differ.
I am moving or deleting the app
First create and verify a user-controlled backup in Files. Deleting the app can delete the private archive stored on that iPhone. See account and information details for separate account and archive deletion controls.
A backup passphrase is lost
The passphrase is never stored and cannot be recovered. If the original archive is still available, create a new backup with a passphrase you can retain safely.
Is the encrypted hosted archive available now?
Not yet. The current release keeps archive content on your iPhone and in backups you choose. Hosted storage, server-side AI questions, and designated-successor access will launch only after their privacy, storage, verification, and deletion terms are available in the app.